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Warranty

Warranty Information

For a period of 10 years, 1 year on electronics, after the original purchase date, Kona Guitar Co. (KGC) will warranty any material or workmanship that is deemed defective by KGC. KGC, at its option, will repair or replace, at no charge, the defective product. This warranty does not cover damages caused by misuse, neglect, abuse, modifications (cosmetic or otherwise) or repairs other than by an authorized KGC warranty repair person. To request warranty service, contact our local authorized Kona dealer or contact M&M Merchandisers at 1-800-299-9035. After receiving a return authorization, the defective product with a letter explaining the problems must be shipped prepaid to:

Kona Guitar Company
ATTENTION: Guitar / Warranty Department
1923 Bomar Ave.
Fort Worth, TX 76103

Terms and conditions:

The following is not covered under warranty:
1) Any instrument that has been subject to extremes of temperature and or humidity.
2) Any damage to the instrument from an impact or shipping damage of any kind.
3) Subjective issues of tonal characteristics, finish flaws, action or playability.
4) Any modifications or alterations to the instrument void the warranty.
5) Normal wear and tear such as; worn frets, worn machine heads, string replacement, worn nuts or saddles, scratches, damages or discoloration of the instrument for any reason. Etc.
6) Set up or adjustment issues that are considered standard maintenance.

DISCLAIMER

This warranty is in lieu of all other express warranties. Kona Guitar Company disclaims any implied warranty, including the warranty of the merchant or warranty of fitness for practical purpose. KGC shall not be liable for any lost profits or any special, incidental or consequential damages. This warranty gives you specific legal rights. You may have rights which vary from state to state. Some states do not allow the exclusion or limitation of special, incidental or consequential damages, or limitations on how long a warranty lasts, so the above may not apply.

Thank You

        We are grateful that you chose a Kona instrument. We are sure you will have many years of enjoyment making music with your instrument.

        With proper storage and maintenance, your Kona instrument should last well beyond the 10 year limited warranty. Please read the following information about instrument storage, transporting and general maintenance to extend the life of your instrument:

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Humidity and Temperature

        Controlling humidity and temperature in and around your guitar is the best thing you can do to extend the life and playability consistent with your instrument. Wood, being a natural product, is volatile and can expand or shrink depending on humidity and temperature conditions. The ideal level of relative humidity surrounding your guitar is 40% to 55% and the best temperatures for storage are between 65 and 80 degrees Fahrenheit.

        A wooden instrument kept under this humidity range is prone to cracks in the lacquer, structural cracks in the bracing, top, sides, back and more. Warping of the neck or shrinking/expanding of the fret board is another result of unstable humidity levels. However, wooden instruments protected by lacquer are less susceptible to damage from low or high humidity levels. 

        An easy way to control humidity is by placing a simple humidifier inside the instrument case or sound hole during storage. Instrument humidifiers can usually be purchased from a music instrument retailer.

        Control of temperature and exposure to ultraviolet light are also very important for lengthening the life of your instrument. Extreme temperatures can cause the glues and bindings of your instrument to become brittle or loose, and create a wide range of issues. Exposure to ultraviolet or direct sunlight for long periods can also lead to many problems with the finish, lacquers and wood condition.

Humidity and temperature related issues are NOT covered under warranty.

Transporting

When transporting a guitar, we recommend that you always use a case. This greatly reduces the possibility of damage due to nicks, impacts or sudden changes in climate or atmosphere. We also recommend that you do not transport your instrument between extreme temperature changes. For example, during the summer time, the trunk of a car can be extremely hot. When moving a hot instrument to a cool atmosphere, such as an air conditioned room, it may cause the wood to rapidly swell and crack.

If the instrument is traveling long distances, especially through changing altitudes, we recommend that you detune or slacken the string tension. Traveling with tightened strings may cause irreversible twisting or warping of the headstock, neck, or body

 

Care for your instrument

        Controlling humidity and temperature in and around your guitar is the best thing you can do to extend the life and playability consistent with your instrument. Wood, being a natural product, is volatile and can expand or shrink depending on humidity and temperature conditions. The ideal level of relative humidity surrounding your guitar is 40% to 55% and the best temperatures for storage are between 65 and 80 degrees Fahrenheit.

        A wooden instrument kept under this humidity range is prone to cracks in the lacquer, structural cracks in the bracing, top, sides, back and more. Warping of the neck or shrinking/expanding of the fret board is another result of unstable humidity levels. However, wooden instruments protected by lacquer are less susceptible to damage from low or high humidity levels. 

        An easy way to control humidity is by placing a simple humidifier inside the instrument case or sound hole during storage. Instrument humidifiers can usually be purchased from a music instrument retailer.

        Control of temperature and exposure to ultraviolet light are also very important for lengthening the life of your instrument. Extreme temperatures can cause the glues and bindings of your instrument to become brittle, or loose, and create a wide range of issues. Exposure to ultraviolet light or direct sunlight for long periods can also lead to many problems with the finish, lacquers and wood condition.

Humidity and temperature related issues are NOT covered under warranty.

 

TO REGISTER YOUR KONA GUITAR, PLEASE CLICK THE REGISTER LINK ON THE TOP OF THIS PAGE.

Repairs & Warranty Questions
Mark Jabben
800-299-9035

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1-800-299-9035 fax 1-800-687-0203

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